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Troubleshooting Mercury Integration

  • Updated

If you experience deals not syncing to Mercury, here are some things to check and troubleshoot to get Mercury Integration working again.

Last updated: February 2026 · Troubleshooting

In This Article

  1. Check Mercury Integration Credentials
  2. Check API Token Expiry Date

Step-by-Step Guide

Follow these steps to troubleshoot Mercury sync issues:

Step 1 — Check Mercury Integration Credentials

Go to Profile Settings > Integration > Connective. Ensure you have correctly entered:

  • CA Number

  • API Key

  • API Token

You can get the API Key and Token from your Mercury CRM. Go to Admin > Integration.

Step 2 — Check API Token Expiry Date

If the credentials are entered correctly and deals are still not syncing, check the expiry date of your API token. The expiry date is on the Mercury Admin > Integration page.

If the API Token has expired, click the Reset Token button beneath the Expires on field. Then input the refreshed API Key and Token into the integration section within BrokerEngine.

If you need further assistance, click the Question Mark Icon and then Contact Us.

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