Often a simple fix to glitches within BrokerEngine and other software problems is clearing your browser cache.
Last updated: February 2026 · Troubleshooting
In This Article
Step 1 — Force Refresh a Single Page
Before clearing your entire browser cache, try a force refresh. This bypasses the cache for the specific page you're on:
Windows and Linux browsers: CTRL + F5
Apple Safari: SHIFT + Reload toolbar button
Chrome and Firefox for Mac: CMD + SHIFT + R
Note: This method only bypasses the cache for the specific page you're on. It leaves the rest of your browser cache untouched. If you're experiencing issues with just a single page, this is a great option. For broader issues, clear your entire browser cache.
Step 2 — Clear Cache — Google Chrome
Click the Three Dots icon in the top right of your browser window. Find More Tools and select Clear browsing data… from the submenu.

Alternatively, use the hotkey CTRL + SHIFT + DEL. Make sure only the Cached images and files box is checked. Click Clear browsing data.

Step 3 — Clear Cache — Mozilla Firefox
Click the Hamburger icon in the top right and select History. Then select Clear Recent History…

You can also use CTRL + SHIFT + DEL. In the Time range to clear drop-down, select Everything. Check only the Cache box. Click Clear Now.

Step 4 — Clear Cache — Safari
To clear everything including cookies and history, go to Safari → Clear History.

To only clear the browser cache, enable the Develop menu by going to Preferences → Advanced and checking Show Develop Menu in Menu Bar. Then go to Develop → Empty Caches.

Step 5 — Clear Cache — Internet Explorer
Click the Gear icon in the top right to access the Tools menu. Select Safety and then Delete Browsing History…

Or use CTRL + SHIFT + DEL. Check only Temporary Internet files and website files. Click Delete.

Step 6 — Clear Cache — Microsoft Edge
Click the Three Dots icon in the top right of your browser window. Scroll down and click Choose what to clear.

Check only Cached data and files. You can also use CTRL + SHIFT + DEL. Click Clear.
