Learn how to add a layer of security to a DocuSign envelope by adding phone authentification. If enabled, the client authenticates their account by locating a one-time passcode sent to their mobile device and entering that number into a DocuSign field.
Users of the phone authentication service may be required to pay a per-use fee. Contact your DocuSign account rep for details.
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Prerequisites
The phone authentication service is available to users with a Business Pro or Enhanced plan. Contact DocuSign's Sales Team or your account manager to activate this feature.
Click here to read more about DocuSign's phone authentication system.
Configuring BrokerEngine
Ensure each of your applicants have a mobile number entered in their personal details.
BrokerEngine includes each recipient's mobile number in the information it sends to DocuSign.
Checking phone authentication details
Go to FinanceVault and prepare a document for signature. After you click the Set Up Signatures button, the DocuSign modal displays. The page displays the mobile number of each recipient.
Manually configuring phone authentication
If you're using DocuSign's template matching, DocuSign does not automatically include phone authentication for a document. You'll need to configure it manually:
Under Add recipients, click on CUSTOMIZE next to a recipient.
Select Add identity verification.
Select Phone authentication from Identity Verification.
Check or enter the recipient's mobile phone number.
Repeat for other recipients.
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