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Effective Delegation with the Broker Handover Checklist

  • Updated

Knowing how to delegate structured tasks to a team is an important milestone if a brokerage wants to scale. The business model is simple: the team (offshore or in-country) takes care of the paperwork and compliance matters, while the broker focuses on high-value tasks like client strategy and prospecting. BrokerEngine is well-equipped to help brokers implement that organizational architecture. In addition, our platform supports redundancy so that new team member onboarding is standardized and comparatively swift. This article explains how.

Contents

Prerequisites
Video walkthrough
Opening the handover checklist
Using the BrokerWizard
Customising the Broker Handover Checklist
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Prerequisites

None.

Video Walkthrough

Opening the handover checklist

Knowing when a broker should hand over a client file to the team is key to ensuring delegation success. That's why we created the Broker Handover Checklist. In our default 'out-of-the-box' workflow, a task will trigger, assigned to the broker of the deal to Complete the Broker Handover Checklist. It's easy to follow and customize, this checklist itemises the steps brokers must complete before delegating work to the team.

To locate the checklist:

  1. Open a lead or deal in full view

  2. Click Checklist on the right hand toolbox

  3. Expand the Broker Handover Checklist 

Using the BrokerWizard

Go through the list and tick each completed item. Many brokers prefer to complete the Broker Wizard step last. The wizard takes the broker through a review and ensures all the key information the team needs to proceed with preparing the application for submission. \

  1. Open a deal.

  2. Expand the Lodgement section on the left hand sidebar

  3. Click BrokerWizard

  4. Scroll through the list and complete each step

  5. When complete, check the Broker Wizard Complete item in the Broker Handover Checklist

  6. Complete all items on the checklist and mark the task as done

 

If you have not completed a Compliance note, run the wizard (step 4 in the Broker Wizard). This nifty tool helps ensure all compliance steps have been covered with the client and provides the broker with a bit of CYA.

Customising the Broker Handover Checklist

You can customise the checklist items to suit your own internal workflow and priorities. This article walks you through the steps. 

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