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Send FLEX Integrated Privacy Consent & Credit Guide via FinanceVault

  • Updated

Learn how to send Privacy Consent and Credit Guide documents directly to your clients via FinanceVault for acknowledgement. This guide also shows you how to check document status and verify compliance.

Last updated: February 2026 · Compliance

In This Article

Step-by-step guide to sending Privacy Consent and Credit Guide documents via FinanceVault, plus manual alternatives and compliance audit details.

  1. Video Walkthrough
  2. Generate a Request
  3. Send via FinanceVault
  4. The Client's View
  5. Receive Consent
  6. Understand Document Status
  7. Activity Feed Notes
  8. Compliance Audits and Deal History Report
  9. Manual Alternative — Generic Document
  10. Manual Alternative — Personalised Document
  11. Upload Signed Documents

Tip: This process 100% meets AFG compliance requirements. Click here for more details.

Prerequisites

Step 1 — Video Walkthrough

Step 2 — Generate a Request

Create or open the lead or deal you want to send the request through. Go to the top of the page and click the Get Started button.

A popup displays. Click the Generate and send via FinanceVault card. The FinanceVault page displays.

Warning: This functionality is only accessible on new deals created from the time of activating your FLEX and Suite360 integration. If the lead or deal was created before the integration was connected, the option may not be available.

Note: Alternatively, the same popup will appear if you click on FinanceVault to open the document request portal.

Step 3 — Send via FinanceVault

BrokerEngine creates two document requests ready to send: Privacy Consent and Credit Guide. Optionally, you can add additional files to your document request.

When you're ready to send, click Review Request, then Publish and Send to Client.

Step 4 — The Client's View

Your client receives an email invitation to open their FinanceVault portal. The client is asked to read and accept the Privacy Consent form, view the Credit Guide, and optionally upload any requested documents.

After clicking View Request, the client completes two-factor authentication. Then the FinanceVault portal loads with a privacy document and an I Agree button.

After clicking I Agree, the client can access and download the Privacy Consent, Credit Guide, and other document requests.

Step 5 — Receive Consent

After the client agrees, BrokerEngine displays a FinanceVault notification bell on the lead or deal card.

Click the notification bell to open FinanceVault. A green checkmark indicates compliance requirements have been met. Optionally, you can download either document.

Step 6 — Understand Document Status

Go to Applicant Details in the left sidebar to view document status:

  • Not Sent — The Privacy Consent and Credit Guide documents haven't been sent yet.

  • Pending — Documents have been sent but not yet accessed by the recipient.

  • Completed — Documents were received, viewed, and acknowledged by the client through the portal.

 

 

Step 7 — Activity Feed Notes

When documents are generated, transmitted, and acknowledged, the Recent Activity widget on the DealDash automatically logs details including the client's information, date, and time.

The feed shows: Generated, Published, and Acknowledged notes.

 

 

 

Step 8 — Compliance Audits and Deal History Report

These recorded notes play a pivotal role during compliance audits. They provide evidence of document generation, transmission, acknowledgment, and recipient details.

All notes are also captured in the Deal History Report, which is provided to AFG upon request. To generate it:

  1. Open a lead/deal in full view mode.

  2. Click the Reports tab on the right hand Toolbox.

  3. Scroll down to 09. Deal History Report.

  4. Select the PDF or Word icon to download.

Step 9 — Manual Alternative — Generic Document

Choose this option to download a blank document:

  1. Click your account icon in the bottom left corner.

  2. Click Settings → Integrations → Suite360.

  3. Click the Download icon to download a blank Credit Guide & Privacy Consent file.

 

Step 10 — Manual Alternative — Personalised Document

Using the modal:

  1. Open a lead/deal in full view mode.

  2. Click the Get Started button.

  3. In the popup, click Download a copy.

Using the More dropdown menu:

  1. Open a lead/deal in full view mode.

  2. Click the Three Dot dropdown menu.

  3. Select Generate Credit Guide & Privacy Consent.

  4. Choose Download the Personalised Document.

 

Step 11 — Upload Signed Documents

If a broker sent documents outside BrokerEngine and the client completed them externally, manually upload the signed documents:

  1. Open a lead/deal in full view mode. Click the Not Required link at the top.

  2. Click They have already been issued and signed.

Click the upload icon next to Privacy Consent and Credit Guide. Upload or drag the signed documents. Click Upload to finish.

Note: If multiple clients are associated with the deal, return to the client page and repeat the steps for the remaining clients.

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